Inspection and Return/Exchange Policy

Customers can inspect the condition of the goods and exchange/return them at the time of delivery/receipt in the following cases:

• The goods do not match the type or model in the order placed or as shown on the website at the time of ordering.
• The quantity is insufficient or incomplete as in the order.
• The external condition is affected, such as torn packaging, peeling, or broken items.
• Customers are responsible for presenting relevant documents to prove the above deficiencies to complete the return/exchange process.

2. Notification and Return/Exchange Time Regulations

• Time to notify for exchange/return: within 48 hours of receiving the product in case the product lacks accessories, gifts, or is broken.
• Time to send the product back: within 14 days of receiving the product.
• Location for product exchange/return: Customers can bring the goods directly to our office/store or send them by post.
• In case the exchanged product is out of stock, we will send an equivalent item if the customer agrees or refund the customer.
• Trong trường hợp Quý Khách hàng có ý kiến đóng góp/khiếu nại liên quan đến chất lượng sản phẩm, Quý Khách hàng vui lòng liên hệ đường dây chăm sóc khách hàng của chúng tôi. Hotline: 1900 088886

3. Refund Policy

• In the case of a return/exchange due to our fault, and it is eligible for a refund, we will refund the customer.
• Refund method: Bank transfer
• Time: within 3 days from the date of refund confirmation. However, the time may be extended due to the bank's payment processing procedure. We apologize for any delay caused by the bank.